FAQ

Got questions? We've got answers.

Club

There are no signup fees to join! You just pay for your initial shipment right away, and get the wines you pay for. From there, you’ll be billed on a quarterly basis in March, June, September, and November.

Right away! If you sign up in a Tasting Room you’ll pick out your initial wine shipment right there on the spot and take it home with you. If you sign up online, one of our customer care representatives will be in touch to finalize your membership details and get your first shipment sent out as soon as possible.

Our clubs are set up to have quarterly shipments in March, June, September and November. The quantity of wine is up to you! We have clubs available in 4, 6, or 12 bottle quantities.

The majority of our clubs are Winemaker’s Choice, which means our team of winemakers chooses an assortment of wines for you each quarter! You select your wine preference - White, Sweet, Mix or Red - and we take it from there. If you know what you like and want more control over your selections, we do also offer a fully customized club option, just reach out to our Customer Care Team to get you set up.

Quarterly (delicious) wine shipments at a great price, duh! Along with the wine though, we also offer exclusive access to limited or special releases, unique club member events, and complimentary tastings for you + 2 guests in any of our Tasting Room locations. Out of state, no problem, we also offer virtual tastings each quarter for a chance to hang out with our winemakers + awesome staff from afar!

Yes! When you join Club Evoke you agree to 4 club shipments, which includes your initial shipment. Generally speaking, this means a year of membership, though that can vary slightly. Don’t worry too much though, we know you’ll want to stay longer!!
 

If you cancel your club membership before your 4th shipment, you will be charged an early termination fee of $100. The good news is, we totally understand that life happens, so we can also pause your membership temporarily if you just want to skip a shipment! *There are some restrictions with acct holds, but just ask us!

That’s ok! We’ll either hold your shipment until you make it in, or we can ship it to you for a flat $10 shipping fee. Keep in mind that someone 21+ must be available for deliveries of wine (federal government’s rule, not ours!)

That’s also ok! You are welcome to pick up in any of our tasting rooms at any time, and no need to let us know ahead of time. Hours may vary between tasting rooms, so be sure to check the hours before you go!
 

Shipping fees are $10 for club member shipments. Members in our 12 Bottle + Cloud 9 clubs will receive free shipping on all quarterly club orders! 

We offer three different Add On club options that are available to current club members only. These include the option to receive 2 additional shipments each year, our Oh! Club, and our Bubbly Club. You can find more info on those clubs here.

Shippping

YES! Per federal law, someone 21+ must be available to sign for any alcohol deliveries, and wine is no exception. This makes it a great option to ship to a business address or a convenient FedEx drop location. 
 

Hey, we don’t make the rules, we just follow them. Here's list of states we can ship to:


Alaska*
Alabama**
Arizona
California
Colorado
D.C
Florida
Georgia
Hawaii*
Idaho
Illinois
Indiana
Iowa
Kansas        
Louisiana
Maine
Maryland
Massachusetts
Michigan
Minnesota
Missouri
Montana
Nebraska
Nevada
New Hampshire
New Jersey
New Mexico
New York
North Carolina
North Dakota
Ohio
Oklahoma
Oregon
Pennsylvania
South Carolina
South Dakota
Tennessee
Texas
Virginia
Washington
Wisconsin
Wyoming

 

We are NOT able to ship wine to Arkansas, Connecticut, Delaware, Kentucky, Mississippi, Rhode Island, Utah, Vermont and West Virginia. We also can’t ship alcohol outside of the United States.

*Please note $10 per bottle shipping cost.

**Call if you are interested in shipping to Alabama. We can ship to approved liquor stores and will take orders by phone: 1-541-386-3700.
 

Sorry, but no! We cannot ship to PO Boxes, APO/FPO addresses.

By law, we cannot accept returns of alcoholic beverages. And while we’ll happily replace or refund you for any bottle of wine that is damaged or flawed, we are not responsible for any wine that is damaged due to adverse weather conditions during shipment or wine that is ordered in error.

Please note that temperatures above 88℉ or below 32℉ are a danger zone for wine. Evoke Winery may opt to hold on to shipments due to temperature and will send the wine when weather permits. Customers have the option to upgrade to 2 or 3 day shipping in order to keep the wines moving and to lessen the likelihood that they will be on trucks for long travel periods and/or stored in warehouses.

Winemaking

The majority of our wines are handcrafted by our winemakers Peter Steinfeld, Alaina Waller and Adam Carr in our Hood River winemaking facility – which you can actually visit for a private tour and tasting! 

Nope! We selectively source all of our grapes from growers across the West Coast – which allows us to find the best grapes from the best regions each year. It also lets us focus on what we do best (winemaking), while letting our grower partners focus on their grape thing.

The grapes for our red varietals (Barbera, Cabernet Sauvignon, Malbec, Merlot, Nebbiolo, Sangiovese, Tannat, Tempranillo and Zinfandel) are grown in the hot and dry Applegate and Columbia Valley regions of Oregon and Washington respectively. 

Our other varietals (Albariño, Chardonnay, Muscat, Pinot Blanc/Gris/Noir and Riesling)  benefit from the cool pacific marine layers of the Willamette and Umpqua Valleys to produce subtle and complex wines. 
 

Hell no! Our wines are produced from 100% premium wine grapes sourced in Oregon, Washington and California. No artificial flavors. No additives. Nothing weird – just wine and a whole lotta love.

Yes. Our wines do not contain any animal products or byproducts, and no animals were harmed during the winemaking or grape growing process. 

Visiting Us

No sweat! Our fun and friendly staff will show you the ropes, so you can relax and enjoy a moment with good wine and even better friends. Stop by anytime, seriously, you don’t even have to call ahead. 
 

Nope – we’re first-come, first-hang. We are (of course) following all the state guidelines for group size while we ride out COVID-19

Best friend getting married? Trying to impress clients? We’d be happy to help you plan a memorable experience for a bachelorette party, private tasting or private dinner at our tasting rooms or winemaking facility. Please contact Lindsey at lindsey@evokewinery.com to discuss options. 

We love families and kids! However, we hope this goes without saying: anyone under 21 will have to be accompanied by an adult. We offer light bites and non-alcoholic sodas for anyone not drinking wine. Dogs are allowed on the outdoor patios at our Bend and Hood River Tasting Rooms – so please bring your pup! Unfortunately, our Seaside and Vancouver locations don’t have outdoor seating, so you’ll have to leave your pets at home if you’re hanging out with us there. Of course, service animals are permitted at all of our locations.

W-h-a-t-e-v-e-r makes you feel comfortable, fabulous, or at-home. If you want to wear army pants and flip-flops, we’re okay with that.

It’s easy to take a taste of Oregon wine country home with you with Oregon Wines Fly Free. Alaska Airlines Mileage Plan™ members may check up to one case of wine for free on any domestic flight from Eugene, Medford, Portland, Redmond or Walla Walla, WA. You can also enjoy a complimentary tasting at any of Evoke Winery's Oregon Tasting Rooms when you show your in-bound boarding pass (paper or digital) and proof of your Alaska Airlines Mileage Plan membership. For more info, please visit www.oregonwine.org/oregon-wines-fly-free/. 

Wine Drinking

Don’t know a Pinot Gris from a pinecone? We’re glad you’re here. With wine, there are no wrong answers. The most important thing is that YOU find something that YOU like. 

A lot of new wine drinkers like to start by sipping on sweeter wines before moving on to more complex varietals. We recommend trying our Best Selling Sweet Wine 3-Pack or Best Selling Mix 3-Pack and seeing what you like.  

After trying out a few different varietals, feel free to reach out to our Customer Care team. We love making suggestions and helping people find their next favorite wine!

We recommend serving white wines between 45-55 degrees and red wines between 55-68 degrees.  The ideal storage temperature is 50-55 degrees and 75% humidity – think of a dark and cool space. (Literally, anywhere but above your fridge.) 
 

Ever heard of the saying, “aged like a fine wine?” Welp, it’s sometimes true, other times not so much. Some red wines will last for decades in your cellar (pantry, counter top, etc.) Others are best enjoyed within a few years.

All of our wines are ready to drink as is. But our premium, reserve wines from our Oh! Orgasmic collection are some of our best reds and do age very well. They’re bottled in denser cork, with a denser glass, and are typically made from higher tannin grapes that benefit from hanging out in the bottle for longer.

The average glass of wine (5 oz.) is 125 calories, but who's counting?!